These terms apply to cleaning services booked with Grovewell Cleaning LLC, doing business as Grovewell Home Cleaning. By booking, you agree to them.
Quotes
Your price is based on the details you provide and assumes your home is in average condition. If your home needs much more work than described, for example heavy grease or soap scum, or it hasn't been cleaned in 6+ months, your home pro will let us know and we'll confirm any change with you before work starts, such as the Heavy duty add-on ($100). If you'd rather not, we'll clean to the booked scope at the booked price, or reschedule. Pets never change your price.
Booking and payment
You save a card on file when you book. Your card is charged only after the clean is completed, and we confirm every booking by phone after you book, before your first visit.
Cancellations and rescheduling
Please give us at least 48 hours' notice to cancel or reschedule, by phone at 312-836-4396 or email at contact@grovewellcleaning.com.
48 hours or more before your appointment: no charge. Less than 48 hours, but before the day of your appointment: 50% of your appointment cost. On the day of your appointment, or if our cleaner can't access your home: 100% of your appointment cost. Notice is counted from the start of your arrival window.
Contagious illness in the home: no cancellation or rebooking fee. Let us know as soon as possible and we'll reschedule.
On-Site Cancellations
If you cancel after your cleaning professional arrives, or ask them to leave before the cleaning is finished, the full price of the booked service will be charged. This does not apply if you end the service because of a safety concern or misconduct by the cleaning professional. In that case, call us at 312-836-4396 and we'll make it right.
Lockouts
You choose an arrival time when you book. A 9:00 AM booking means your cleaner arrives at 9:00. Later bookings have a 2-hour arrival window (11:00 AM to 1:00 PM, 1:00 PM to 3:00 PM, or 4:00 PM to 6:00 PM), and your cleaner may arrive at any time within it.
If your cleaning professional arrives within your arrival window and cannot access your home (for example, no one is home, or the entry code or key doesn't work), they will wait 15 minutes while we try to reach you. If we can't gain access, the visit will be treated as an on-site cancellation and the full price will be charged.
Quality check
Before your pro leaves, we check in with you so anything missed can be taken care of during the visit. If something isn't right after your clean, contact us and we'll work with you to resolve it.
To request it, call or email us with your address, the date of the clean, and what needs attention. Photos help.
Referral Program
Referral rewards apply to new Grovewell customers only, one per household. Your friend must book using your personal referral link and enter code FRIEND30 for $30 off their first completed clean. Your $30 credit is added to your account automatically once you and your friend have each completed a booking, and applies to your next clean. Rewards have no cash value and expire 12 months after they are issued. Grovewell may change or end this program at any time.
Access and safety
You agree to provide access to your home, secure pets, and tell us about any hazards. We may decline or stop work in unsafe conditions.
Service providers
Services are performed by vetted, insured independent cleaning professionals.
Your home pro
Your home pro is introduced to you through Grovewell. While you use Grovewell and for 12 months after your last Grovewell clean, you agree not to hire a Grovewell home pro directly, or through another company, for cleaning at your home. If you do, a placement fee of $3,000 applies, which covers the cost of recruiting, vetting, insuring and placing that pro. If you'd like to talk about a different arrangement, call 312-836-4396 first.
Damage
Report any damage within 24 hours of the clean. Claims are reviewed and handled through insurance where applicable.
Excluded work
We don't handle biohazards, mold remediation, heavy lifting, or exterior windows above ground level.
Limitation of liability
To the extent allowed by law, our liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential damages.
Governing law
These terms are governed by the laws of the State of Illinois.
SMS Terms
Grovewell Cleaning LLC offers text messaging to customers who opt in through our online booking form, our booking confirmation page or our Text Message Updates page. By checking the SMS consent box, you agree to receive appointment reminders, booking confirmations, schedule updates, payment receipts, requests for feedback on your clean, and customer service messages from Grovewell Cleaning at the phone number you provide.
Message frequency varies based on your bookings and inquiries. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
To opt out, reply STOP at any time. You will receive one final message confirming you have been unsubscribed. To resubscribe, reply START. For help, reply HELP or contact us at 312-836-4396 or contact@grovewellcleaning.com.
Carriers are not liable for delayed or undelivered messages.
Your information is handled according to our Privacy Policy. We do not sell or share your SMS opt-in data with third parties for marketing purposes. Privacy Policy
Contact
Grovewell Cleaning LLC · contact@grovewellcleaning.com · (312) 836-4396